QUALITY MANAGEMENT PRINCIPLES – AN APPROACH IN HEALTHCARE INSTITUTIONS

The problems of quality management systems development don´t seem to be interesting for healthcare institutions (HCI) at a glance. But a lot of managers and employees of HCI (including physicians) have already understood that their organizations also operate in environment, which asks for quality, performance and effectiveness. The quality management systems create a strategic framework in which every organization can meet these requirements. In case of HCI the term “quality management system” can be understood as a part of overall management system that is to guarantee the highest customer satisfaction in the most effective manner, especially by following functions: a) assuring the highest service quality for patients; b) creating environment oriented to continual improvement of processes and c) doing it with the lowest expenditure.quality management, healtcare institutions, ISO standards

Transforming Healthcare Quality through Information Tehnology

Information and information exchange are crucial to the delivery of care on all levels of the health care delivery system—the patient, the care team, the health care organization, and the encompassing political-economic environment. To diagnose and treat individual patients effectively, individual care providers and care teams must have access to at least three major types of clinical information—the patient’s health record, the rapidly changing medical-evidence base, and provider orders guiding the process of patient care. In this frame, Information Technology can help healthcare organizations improve the quality of care that they provide, improve patient safety, improve cost-effectiveness, accelerate the translation of research findings into practice, improve care for the medically underserved, increase consumer involvement, improve accuracy and privacy, and increase their ability to monitor health nationally. Consequently, in the present article are presented some implementations of Information and Communication Technologies in the Health Care field.Healthcare; Quality; Information and Communication Technologies

An Innovative Approach to the Integrated Management System Development: SIMPRO-IMS Web Based Environment

The purpose of this paper is to contribute to learning, knowledge creation and knowledge transfer for building organization innovability by integrating the management systems in the SIMPRO-IMS web based environment. The paper content consists of the interpretation of role-play simulation, role-play simulation process description, methodology, and the employment of role-play simulation outcomes, as well as the discussion of the knowledge thus obtained. Primary the model of the SIMPRO-Q education environment has been developed and tested during a period of 15 years in several industrial organizations as well as service organizations such as Higher Education Institution (HEI) and Healthcare Organization (HCO). The newest version SIMPRO-IMS has recently been developed to support a need of integration of management systems and information archiving. With the last development, SIMPRO-IMS web based environment, processes of five ISO systems are integrated for parallel development, implementation, auditing, maintaining and leading. SIMPRO-IMS provides management with the apparatus necessary to realize a systematic and verifiable approach to the creation and control of IMS documentation. At the same time contributes to the preservation of organization memory in response to the growing challenges of globalization and digitalization. The research is limited by the complexity of a real system and possible empiric results verification. The results achieved are verified when people really overcome the resistance to change. This can be assessed thoughtfully only after some period of time. Another limitation is presented by measurability of real enhancement achieved in quality, safety and environmentality of production, and business continuity and social responsibility of an organization. Development and progress in the methodology of SIMPRO-IMS web based environment is encoded in upgrading the SIMPRO database by processes of the environmental management, occupational health & safety management, information security management, energy management, service management, business continuity management and social responsibility management into one cohesive system with a holistic set of documentation, policies, procedures and processes, and a preserving knowledge for learning, new knowledge creation and knowledge transfer for building organization innovability

Moving Laboratory Education to the Cloud: Support for Quality Engineering and Management Courses

The purpose of this paper is to provide a generalized knowledge of the development and testing of cloud-based creative laboratory education. The paper provides interested parties an efficient interconnection of information necessary for research, education and practical experience in the subjects of Quality Engineering and Management study program between technical universities. The paper summarizes the final findings of the KEGA 009TnUAD/2011 CRELABTE project â??supported by Ministry of Education, Science, Research and Sport of the Slovak Republic

Focus on Succes

The Editor wishes to present the need and form of turning the focus of individuals and organisations to success, based on evaluating understanding of the situation, on complex improving the quality of work, production and life, and on awareness of accountability for consequences of one’s actions in the given environment and time. Understood by success is sustained financial and non-financial prosperity, whilst decisive is the evaluating process, the key element is loyalty of natural and physical persons, and the priority is loyalty of external customers. The address is targeted to would-be authors and readers of our Journal interested in engineering and management of quality of mutually correlate entities

QUALITY MANAGEMENT PRINCIPLES – AN APPROACH IN HEALTHCARE INSTITUTIONS

The problems of quality management systems development don´t seem to be interesting for healthcare institutions (HCI) at a glance. But a lot of managers and employees of HCI (including physicians) have already understood that their organizations also operate in environment, which asks for quality, performance and effectiveness. The quality management systems create a strategic framework in which every organization can meet these requirements. In case of HCI the term “quality management system” can be understood as a part of overall management system that is to guarantee the highest customer satisfaction in the most effective manner, especially by following functions: a) assuring the highest service quality for patients; b) creating environment oriented to continual improvement of processes and c) doing it with the lowest expenditure

Modeling and Simulation of Relocation of a Production in SIMPRO-Q Web Based Educational Environment

The aim of this paper is to show the how to get new knowledge and skills through solving production relocation situations in a continuously changing global environment. The used methods model and simulate the related risks, using web based learning environment of Quality Management Role Play Simulation (SIMPRO-Q). The presented methods are applicable also in engineering education. During simulations, the role-players make both quantitative and qualitative decisions regarding management of critical situations during production relocation. Experiences from relocation production project in industry are discussed at the end of the paper

Modeling and Simulation of Relocation of a Production in SIMPRO-Q Web Based Educational Environment

The aim of this paper is to show the how to get new knowledge and skills through solving production relocation situations in a continuously changing global environment. The used methods model and simulate the related risks, using web based learning environment of Quality Management Role Play Simulation (SIMPRO-Q). The presented methods are applicable also in engineering education. During simulations, the role-players make both quantitative and qualitative decisions regarding management of critical situations during production relocation. Experiences from relocation production project in industry are discussed at the end of the paper